Workflow Readability Profile
See what is clear, fragile, missing, or still unknown across the six checks—with evidence behind the findings.
The Ratio Readability Method
For founder-led service businesses · 25–75 people
Your business has grown.
Too much still comes back to you.
Get a practical plan that puts a stop to the chaos once and for all.
One-time assessment · Implementation optional · 14-day Worth It Guarantee
Workflow Readability ProfileFictional example
From “deal won”
to work underway.
One workflow. Six checks.
A clearer place to start.
Ownership / the question
Who is responsible for what happens next?
There is no agreed owner for accepting the handoff. The founder steps in when the client asks for an update.
Your assessment includes evidence and confidence behind each rating. This illustration is not a customer result.
2 separate discovery interviews3–5 prioritized recommendations90 days of planned next steps
The problem underneath the interruptions
Are you leading the business?
Or carrying it on your shoulders?
The client approved it, but delivery hasn’t heard. The project status is scattered across three tools. The next decision waits for you, because you’re the only person with the whole story.
These are the places we investigate: where work depends on someone piecing together what happened, what matters, and what comes next.
Before you add intelligence,
make the operation readable.
Readability first. Intelligence second.
A clear method.
From friction to first action.
Five stages. Six readability checks. Every recommendation connected to an operational finding.
- 01Founder interview · 45 minutes
Reveal
What keeps coming back to you?
We start with you: the recurring interruptions, decisions, and work you should no longer have to chase.
YOUR OUTPUTOwner Dependence Map - 02Operations interview · 45 minutes
Trace
How does the work actually move?
Then we follow recent examples with your operations lead, from the initial request through handoffs to completion.
YOUR OUTPUTCurrent workflow and handoff map - 03Ratio analysis
Diagnose
Where does the picture break down?
We apply six readability checks to each workflow, separating supported findings from assumptions and unknowns.
YOUR OUTPUTWorkflow Readability Profile - 04Ratio analysis
Design
Which changes are worth making?
We assess simpler processes, clearer ownership, your existing tools, automation, and AI—in that order of consideration.
YOUR OUTPUT3–5 prioritized recommendations - 05Final working session · 60 minutes
Activate
Who owns the next move?
Together, we choose the first priority, identify an owner, and agree a practical starting action and review dates.
YOUR OUTPUTFirst-action brief + 90-day roadmap
Activate means agreeing the next move and handing over the plan. Implementation is a separate choice.
The method in practice / fictional example
“Deal won” should
mean work can start.
A founder keeps checking whether new projects have started. The CRM says “won.” Delivery is waiting for an email.
Illustrates the method, not a completed client assessment or promised result.
FINDING
The customer commitment is clear. The handoff owner and source of truth are not.
FIRST CHANGE
Define who accepts the handoff, what information they need, and where its status lives—in the tools already in use.
THEN CONSIDER INTELLIGENCE
Once the trigger, owner, and exceptions are clear, evaluate whether an automated notification will help.
MEASURE
Track missed handoffs and routine escalations to the founder against an agreed baseline.
Your roadmap and action pack
A report you can use.
A plan your team can own.
Three to five prioritized recommendations, cost estimates, and a 90-day roadmap—plus these editable materials, all included.
Owner Dependence Map
Understand which recurring issues reach you and the ownership or information gaps keeping them there.
Use What You Already Pay For Review
Explore relevant capabilities in your current software before adding another subscription.
First-Week Action Plan
Give your operations lead a concrete starting action or validation step, with an owner and a baseline.
Implementation Handoff Pack
Take the editable brief, provider questions, and acceptance criteria to your team, another provider, or Ratio.
90-Day Progress Scorecard
Know what to measure, who owns it, and when to review progress after the assessment.
The Worth It Guarantee
Worth your $1,999.
Or your money back.
Go through the assessment and final working session. If you do not believe the roadmap was worth your $1,999, email us within 14 calendar days of that session and we will refund the assessment fee in full. Keep the report and action pack. No required revision, implementation purchase, or proof of savings.
Request your refund at hello@ratio.dev. We process valid requests within five business days; bank processing times vary. The guarantee covers the assessment fee.
Your next move
Make the next
investment clearer.
For $1,999, Ratio conducts 2 separate interviews (first you and then an operations lead) and assesses up to three critical workflows. We will then deliver three to five prioritized recommendations with cost estimates, a first-action brief, and a 90-day roadmap. A final working session helps you decide how to proceed. Implementation is optional and separately scoped.
A good fit if…
- You run a service business with 25–75 people.
- Recurring handoffs, updates, or decisions need too much of your attention.
- An operations lead can join discovery and own the next step.
Before you book
A few
fair questions.
Is this right for our business?
This is designed for founder-led, project-based service businesses with 25–75 employees. You should have a recurring operational problem, an operations lead who knows the work, and willingness to consider a change over the next 90 days. We focus on up to three workflows within one business unit.
What do you need from us?
A short intake, your 45-minute interview, a separate 45-minute interview with your operations lead, and a 60-minute final session with both of you. That is 105 minutes in sessions per person, plus preparation. We review up to five relevant existing documents or examples, normally no more than 30 pages total. There is no new process-documentation project for your team.
How quickly do we receive the roadmap?
Within five business days after both interviews and the agreed materials are complete. You receive it at least 24 hours before the final session. We confirm dates together; this is not a five-day implementation promise.
Does every recommendation involve AI?
No. We consider removing unnecessary work, simplifying the process, clarifying ownership, and using current tools before recommending automation, AI, or custom development. A useful recommendation may be to validate an assumption or defer a purchase.
Do we have to hire Ratio to implement?
No. Your report and editable action pack are yours to use internally or with another provider. If you want our help, implementation is separately scoped and priced. Software subscriptions and ongoing support are separate too. We disclose our relationship to Conjuro if it is a relevant option.
Do you guarantee savings?
We show evidence, cost estimates, assumptions, and confidence levels. Operational results depend on implementation and adoption, so we do not guarantee recovered hours or a financial return. The Worth It Guarantee protects your assessment fee if you do not believe the roadmap was worth the price.
What happens after payment?
We contact you at the email used in checkout within one business day to arrange intake and discovery, starting with you and then your operations lead. Recording and AI-assisted analysis preferences are agreed before we use them; written notes and manual analysis are available.
Assessment terms · readability-v1-2026-10-19
The scope, clearly stated.
Scope and timing
One business unit, up to three workflows, two separate 45-minute discovery interviews, a report with three to five recommendations and the action pack, and one 60-minute final session. Report delivery is within five business days after both interviews and the agreed materials are complete, at least 24 hours before the final session. Dates are confirmed together.
Corrections and implementation
Send one consolidated round of factual corrections or clarification questions within five business days after the final session; we reply within three business days. Implementation, integration testing, software subscriptions, and ongoing monitoring are separate. Cost and benefit estimates depend on their stated assumptions.
Cancellation and refund
Cancel before discovery starts for a full refund. Please give 24 hours’ notice to reschedule. After the final session, the Worth It Guarantee above gives you 14 calendar days to request a full assessment-fee refund. You keep the report and action pack. No revision or implementation purchase is required. If Ratio cannot provide the final session, contact us to resolve delivery or request a refund.
Your materials and rights
You may use the delivered report and action pack internally or with another implementation provider, including after a guarantee refund. Recording and AI-assisted analysis are agreed beforehand. These assessment-specific scope and refund terms apply alongside Ratio’s general terms and privacy policy; the specific assessment terms control where they conflict.